How can we help?
Start with the common questions below. If the problem continues, send the app version, iOS version, device model, and the steps that led to the issue.
Email support
Send a concise description of the issue. Remove child names, photos, contact details, dietary notes, and other private content from screenshots unless that information is necessary.
support@tycheventuresllc.comResponse timing
We review support messages and reply as soon as reasonably possible. Timing can vary with message volume and the investigation required.
Review privacy detailsGetting started
How do I add a child profile?
Open Children and use the add button. The free plan supports one child profile. Additional profiles require Premium.
How do I plan a meal?
Open Schedule, select the child and day, then add pantry foods to breakfast, lunch, dinner, or a snack period. Meal periods and times can be adjusted as your routine changes.
How do I add pantry items?
Open Pantry and use Quick Add for common foods, enter an item manually, or choose the barcode control for a packaged food.
How do I build a shopping list?
Open Shopping List and use Weekly Replenish to collect foods from the current week, or Restock Out of Stock for pantry items marked unavailable. Review quantities and substitutions before shopping.
Barcode lookup and product data
What happens when I scan a barcode?
When you choose barcode lookup, Kids Meal Planner sends the decoded barcode and ordinary network metadata to Open Food Facts. Open Food Facts can receive information such as an IP address, request time, and request details, and may retain or use request logs for security, technical analysis, usage statistics, and product-popularity measurement under its Privacy Policy. Those logs should not be assumed anonymous or unlinked.
The app can display available product names, brands, categories, or images returned by Open Food Facts. Community-supplied records can be missing, outdated, or inaccurate. Always verify the physical package label for ingredients, allergens, nutrition, and food-safety information.
Open Food Facts database content is available under the Open Database License 1.0; individual database contents use the Database Contents License 1.0; product images are available under CC BY-SA 3.0. See the Open Food Facts terms of use.
Free, Premium, and StoreKit
What is included for free?
One child profile, weekly scheduling, pantry management, shopping lists, and barcode lookup are available in the free plan.
What does Premium add?
Premium adds unlimited child profiles, ten neutral sample planning templates, full-week copying, PDF export and printing, and caregiver sharing through the iOS share sheet.
How do I restore a purchase?
Open the Premium screen and choose Restore Purchases while signed in with the Apple Account that made the purchase. Apple supplies products, transactions, and entitlement status through StoreKit.
How do I manage or cancel?
Open iOS Settings, select your Apple Account, choose Subscriptions, then select Kids Meal Planner. Apple controls billing, renewal, cancellation, and introductory-offer eligibility.
How do I export or share a schedule?
PDF export, printing, and caregiver sharing require Premium. From Schedule, use the export or share control, review the generated PDF, and choose a destination in the iOS share sheet. Once a file leaves the app, its recipient and destination control any retained copies.
Local data, connections, and permissions
Where is planning data stored?
Kids Meal Planner does not require a developer-operated account. Child profiles, meal plans, pantry items, shopping-list content, notes, and selected photos are stored in the app on your device by default. We do not operate an app cloud-sync or recovery service for that content.
Apple-managed device or computer backups may include app data. PDFs, images, messages, emails, printouts, and other files you export or share create copies outside the app. Deleting the app removes its local container from that device, but it does not delete copies in backups or destinations you previously chose.
When is an internet connection needed?
Core planning, pantry, and list features can work offline. Internet access is needed for Open Food Facts barcode lookup, Apple StoreKit subscription information and purchases, and any optional Amazon product link you choose to open.
How are camera and photos used?
With your permission, the camera can scan a barcode, and camera or photo-library access can add an image you select to a profile or pantry record. Selected images remain with local app data. Barcode lookup sends the decoded barcode—not a camera frame, child profile, or meal plan—to Open Food Facts.
What are Amazon affiliate links?
The app may offer optional product-search links that open Amazon outside Kids Meal Planner. A link can include search terms and a Tyche Ventures affiliate tag. You are not required to open a link or make a purchase. As an Amazon Associate, Tyche Ventures LLC earns from qualifying purchases.
How do I delete information?
Use the available app controls to delete profiles, plans, lists, pantry items, photos, or notes. Because there is no Tyche account or backend containing that planning data, Tyche Ventures generally cannot access or recover it for you.
Troubleshooting
What should I include in a bug or crash report?
Include Kids Meal Planner version 1.0.2, your iOS version, device model, what you tapped just before the issue, what you expected, what happened instead, and whether it occurs again after reopening the app. Please do not send sensitive family information unless it is necessary to understand the issue.